Managing Front Office Operations
This course prepares students for front office administration roles in hospitality settings. Students learn reservations, guest services, reception operations, communication, and customer relationship management.
6 lessons · 1 quiz
Course content
| 1 | Managing Front Office Operations 🔒 | |
| Lesson 1 | ||
| 2 | HOTEL FRONT OFFICE 🔒 | |
| Lesson 2 | ||
| 3 | ROLE OF FRONT OFFICE IN MANAGING GUESTS FROM CHECK IN TO CHECK OUT 🔒 | |
| Lesson 3 | ||
| 4 | REVENUE MANAGEMENT AN INTRODUCTION 🔒 | |
| Lesson 4 | ||
| 5 | MANAGING HUMAN RESOURCE, SAFETY AND SECURITY 🔒 | |
| Final Exam | ||
| 6 | Final Exam 🔒 | |
Quizzes
- Final Exam 🔒 (pass: 70%)