The Hospitality industry
This course provides an overview of hospitality sectors including lodging, tourism, food service, and event operations. Students examine industry structures, trends, customer service, and operational practices.
16 lessons · 1 quiz
Course content
| 1 | INTRODUCTION TO HOSPITALITY INDUSTRY 🔒 | |
| Lesson 1 | ||
| 2 | INTRODUCTION TO HOSPITALITY INDUSTRY 🔒 | |
| Lesson 2 | ||
| 3 | STAFFING AND ORGANIZATIONAL STRUCTURE OF HOTEL 🔒 | |
| Lesson 3 | ||
| 4 | FRONT OFFICE ORGANIZATION 🔒 | |
| Lesson 4 | ||
| 5 | FRONT OFFICE LAYOUT AND EQUIPMENTS 🔒 | |
| Lesson 5 | ||
| 6 | JOB DESCRIPTION OF FRONT OFFICE PERSONNEL 🔒 | |
| Lesson 6 | ||
| 7 | ATTRIBUTES OF FRONT OFFICE STAFF 🔒 | |
| Lesson 7 | ||
| 8 | GRE AND LOBBY MANAGER 🔒 | |
| Lesson 8 | ||
| 9 | GUEST CYCLE 🔒 | |
| Lesson 9 | ||
| 10 | TYPES OF HOTEL GUESTS 🔒 | |
| Lesson 10 | ||
| 11 | RESERVATION 🔒 | |
| Lesson 11 | ||
| 12 | GROUP RESERVATION AND CANCELLATIONS 🔒 | |
| Lesson 12 | ||
| 13 | REGISTRATION 🔒 | |
| Lesson 13 | ||
| 14 | SECURITY DEPARTMENT 🔒 | |
| Lesson 14 | ||
| 15 | FRONT OFFICE COMMUNICATIONS 🔒 | |
| Final Exam | ||
| 16 | Final Exam 🔒 | |
Quizzes
- Final Exam 🔒 (pass: 70%)