Dental Office Administrator Assistant-1
This course prepares students for administrative roles within dental clinics and healthcare offices. Students develop competencies in patient scheduling, appointment coordination, dental records management, billing procedures, office communication, reception duties, and clinical support processes. Emphasis is placed on organization, professionalism, and patient service.
45 lessons ยท 1 quiz
Course content
| 1 | Announcements ๐ | |
| 2 | Instruction/ุฑุงููู ุง ๐ | |
| Module 1: Introduction to Dental Office Administration | ||
| 3 | Lesson 1: What is a Dental Office Administrator? ๐ | |
| 4 | Lesson 2: Dental Office Layout ๐ | |
| 5 | Lesson 3: Dental Team ๐ | |
| Module 2: Legal Responsibilities and Ethics | ||
| 6 | Lesson 1: Legal Concepts ๐ | |
| 7 | Lesson 2: Laws that Apply to Dental Professionals ๐ | |
| 8 | Lesson 3: Health Insurance Protability and Accountability Act of 1996 ๐ | |
| 9 | Lesson 4: Ethics in Dental Office Administration ๐ | |
| Module 3: Interpersonal Communication for Dental Office Administrator Assistant | ||
| 10 | Lesson 1 - What is Communication? ๐ | |
| 11 | Lesson 2 - Professional Communication ๐ | |
| 12 | Lesson 3 - Interpersonal Relationships ๐ | |
| 13 | Lesson 4 - Interprofessional Team Communication & Collaboration Overview ๐ | |
| 14 | Lesson 5 - The Dentist-Patient Relationship ๐ | |
| 15 | Lesson 6 - How to Build Trust in a Relationship ๐ | |
| 16 | Lesson 7 - Skills Necessary for Dentist-Patient Communications ๐ | |
| 17 | Lesson 8 - Practical Application: Assessing Dentist-Patient Communication Skills ๐ | |
| 18 | Lesson 9 - Being an Empathetic Communicator ๐ | |
| Module 4: Influences on Interpersonal Communication | ||
| 19 | Lesson 1 - Ethics in Interpersonal Communication ๐ | |
| 20 | Lesson 2 - Cultural Competency in Communication ๐ | |
| 21 | Lesson 3 - Practical Application: Assessing Cultural Competency in Communication ๐ | |
| 22 | Lesson 4 - The Role of Culture in Nonverbal Communication ๐ | |
| 23 | Lesson 5 - How Influences on Emotional Expression Impact Communication ๐ | |
| Module 5: Types & Components of Communication for Interpersonal Communication for DOAA | ||
| 24 | Lesson 1 - Types of Communication | Formal, Informal, Verbal & Non-Verbal ๐ | |
| 25 | Lesson 2 - Persuasive Communication ๐ | |
| 26 | Lesson 3 - Practical Application: Using Persuasive Communication Techniques ๐ | |
| 27 | Lesson 4 - Immediacy: Definition, Behaviors & Examples ๐ | |
| 28 | Lesson 5 - The Five Stages of Change Model | Overview, Steps & Examples ๐ | |
| 29 | Lesson 6 - Compliance Gaining & Resistance Strategies ๐ | |
| Module 6: Written Communication | ||
| 30 | Lesson 1: Writing Basics ๐ | |
| 31 | Lesson 2: The Business Letter ๐ | |
| 32 | Lesson 3: Methods of Sending Written Communication ๐ | |
| 33 | Download Sample Letters ๐ reading | |
| 34 | resource 532 ๐ reading | |
| 35 | resource 533 ๐ reading | |
| 36 | resource 534 ๐ reading | |
| 37 | resource 535 ๐ reading | |
| 38 | resource 536 ๐ reading | |
| 39 | resource 537 ๐ reading | |
| 40 | resource 538 ๐ reading | |
| Module 7: Telephone Skills for Customer | ||
| 41 | Lesson 1: Customer Service: Definition, Characteristics & Types ๐ | |
| 42 | Lesson 2: The Importance of Good Customer Service ๐ | |
| 43 | Lesson 3: Phone Skills for Customer Service ๐ | |
| 44 | Lesson 4: Practical Application: Assessing Phone Skills for Customer Service Representatives ๐ | |
| Final Exam | ||
| 45 | Final Exam ๐ | |
Quizzes
- Final Exam ๐ (pass: 70%)